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Utilities
Northern, a leading train operator in the UK, has continued its commitment to enhancing passenger accessibility by expanding its mobility scooter programme. This recent development includes the addition of eight new stations to the network where mobility scooter users can access services, furthering the company's goal of making travel more inclusive. The programme, which began in 2020, has already seen significant growth, now covering over 179 stations across 28 routes.
The latest expansion includes stations at Chesterfield, Deansgate, Headbolt Lane, Prescott, Rainhill, Salford Central, Salford Crescent, and Kent's Bank. These locations are now equipped with mobility scooter access aids, allowing permit-holding passengers to travel more easily. The expansion reflects Northern's dedication to creating a more accessible and user-friendly environment for all passengers, particularly those with mobility impairments.
The expansion of the mobility scooter programme is part of Northern's broader efforts to improve accessibility across its network. The company has continually sought feedback from passengers and its accessibility user group to enhance services. This approach not only increases travel opportunities for mobility scooter users but also heightens the overall accessibility of public transport for people with reduced mobility.
Maxine Myers, Accessibility Improvement Manager at Northern, highlighted the importance of customer feedback in guiding these developments:
"We are constantly evolving this scheme and have listened to feedback from customers and members of our accessibility user group to open up more opportunities for people who use a mobility scooter to travel. I'm delighted that we have been able to expand this programme and hope we can continue to do so in the future."
Alex Hornby, Customer and Commercial Director, emphasized Northern's commitment to creating a more accessible railway:
"This is an important step towards making stations and services across our vast network more accessible. We are determined to give everyone the confidence to travel by train. Despite the progress we are making, we are not complacent and will continue to deliver more improvements in our efforts to build a better railway for all."
Northern's efforts to make its services more accessible are part of a larger trend in public transportation. By focusing on inclusivity and customer experience, the company aims to ensure that its network is welcoming and navigable for all passengers.
Northern continues to evolve its mobility scooter programme based on customer feedback and operational developments. As the network expands and more stations become accessible, the goal is to consistently improve travel experiences for all users.
The company's commitment to accessibility reflects a broader societal shift towards more inclusive public services. By engaging with passengers and incorporating their feedback, Northern aims to create a travel environment that is both accessible and enjoyable for everyone.
Northern's expansion of its mobility scooter programme underscores its dedication to enhancing accessibility across its network. With more stations now accessible, the company continues to push the boundaries of inclusivity in public transport, ensuring that mobility scooter users can travel confidently and efficiently.
For those interested in using mobility scooters on Northern services, detailed guidelines and application forms are available on Northern's website. The company also offers partnerships with mobility device providers to support customers further.
