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Utilities
In a bid to enhance public engagement and streamline fault reporting, South Kesteven District Council has recently deployed FixMyStreet Pro, a cutting-edge service designed to bring citizens and local authorities closer together. FixMyStreet Pro is an advanced version of the popular FixMyStreet platform, which has been revolutionizing the way public issues are reported and resolved across the UK since its inception in 2007. This move by South Kesteven District Council underscores a commitment to leveraging technology to improve local services and foster a more responsive community.
FixMyStreet Pro is a robust, fully integrated version of the original FixMyStreet service. It offers councils and public bodies a customizable platform to manage reports more effectively, allowing for direct integration with internal systems to ensure swift resolution of issues. Key features include the ability to add assets such as streetlights and trees to the map, ensuring reports are made in the right location, and a dashboard that provides heatmap views of problem areas to council staff. This feature-rich approach helps in reducing unnecessary contact and improving transparency by clearly displaying existing reports and routing issues to the correct authorities[1][3].
By using FixMyStreet Pro, residents can report issues more efficiently, avoiding duplication and reducing unnecessary contact. The platform suggests potential duplicates at the point of reporting and allows users to subscribe to updates on existing reports. This not only saves time but also provides a seamless way for citizens to stay informed about the progress of their reports[2][3].
The deployment of FixMyStreet Pro can lead to significant cost savings for councils. Similar deployments have shown a reduction in calls and emails about street faults, resulting in lower operational costs. For example, Buckinghamshire County Council reported a 13% decrease in calls and a 40% reduction in emails, with each report via FixMyStreet Pro costing significantly less than traditional methods[1].
FixMyStreet Pro promotes transparency by displaying all reports publicly, including issues that are the responsibility of other authorities. This feature helps manage expectations and reduces confusion about who handles various types of issues, creating a more informed community[2][3].
FixMyStreet Pro is designed as a progressive web app (PWA), allowing it to function like a mobile app without the need for dedicated app store downloads. This PWA design ensures that users can access the service across devices, benefiting from offline reporting capabilities and automatic updates without the hassle of app updates[4][5].
The integration of FixMyStreet Pro within South Kesteven District Council is part of a broader initiative to improve public services through technology. SocietyWorks, the organization behind FixMyStreet Pro, continues to develop new features in partnership with councils to ensure the platform remains adaptive to community needs. This collaborative approach ensures that FixMyStreet Pro not only serves as a tool for reporting but also aids in building trust and enhancing civic engagement[2][3].
By embracing FixMyStreet Pro, South Kesteven District Council is setting a precedent for effective public engagement and streamlining of services. As more councils adopt similar technologies, the impact on community satisfaction and operational efficiency is likely to be profound. With features that improve transparency, reduce unnecessary contact, and enhance the overall reporting experience, FixMyStreet Pro is poised to play a key role in shaping the future of public service delivery in the UK.
