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Industrials
In an era where technology is transforming every aspect of business operations, logistics companies are increasingly turning to digital solutions to streamline their processes and enhance efficiency. Wings On Board, a leading on-board courier (OBC) service provider, has exemplified this trend by partnering with Awery Aviation Software, resulting in a remarkable 25% increase in productivity. This strategic collaboration highlights the power of integrating technology into traditional business models to drive growth and improve operational efficiency.
Wings On Board was founded in 2004 at Amsterdam Schiphol Airport and has since become a global player in the OBC market, operating a vast network of over 3,200 couriers across more than 150 countries. With a commitment to providing round-the-clock services, Wings On Board has established itself as a reliable and efficient partner for businesses requiring secure and fast transportation of critical shipments.
Awery Aviation Software, on the other hand, specializes in developing tailored digital solutions for the aviation and logistics industries. Their expertise in creating custom-fit software to address specific operational challenges has made them a sought-after partner for companies looking to modernize their operations.
The partnership between Wings On Board and Awery was designed to address the unique operational needs of Wings through a comprehensive digital solution. The key components of this partnership included:
Enterprise Resource Planning (ERP) System: Awery integrated an ERP system to streamline Wings' operations, from handling requests and quotations to managing missions and couriers. This allowed Wings to efficiently manage increased business volumes without needing to expand staff.
Custom-Built Track-and-Trace Software: Developed to provide real-time visibility and tracking capabilities, this software ensures seamless communication among customers, couriers, and the Wings team.
'My Wings' Mobile Application: This app, part of the custom solution, enables real-time interaction between stakeholders, enhancing customer experience and operational efficiency.
AI-Powered eMagic Tool: This feature processes and extracts key shipment details, including customer information, cargo specifications, routing, and special handling requirements. It leverages machine learning to automate tasks that were previously manual, reducing errors and enhancing data accuracy.
Some of the most impactful features of Awery’s digital solution for Wings On Board include:
The implementation of Awery’s digital solutions has had a profound impact on Wings On Board’s operations. By leveraging technology to streamline processes and improve communication, Wings On Board has seen a significant reduction in manual errors and an increase in the speed at which services can be delivered. This not only leads to higher customer satisfaction but also allows the company to handle more business without needing additional personnel.
Some of the key outcomes of this successful partnership include:
The collaboration between Wings On Board and Awery reflects wider trends in the logistics industry, where technology is increasingly being harnessed to address operational challenges. As logistics companies face growing demands for efficiency and speed, partnerships like these are becoming more crucial. Key industry trends include:
The OBC industry has faced significant challenges in recent years, particularly due to disruptions caused by the COVID-19 pandemic. Airlines and couriers have had to adapt to changing conditions, such as flight restrictions and increased security measures. Companies like Wings On Board have had to rethink their strategies to maintain efficiency and customer satisfaction in this rapidly evolving landscape.
Raz Brod, Managing Director of Wings On Board, acknowledged the need for technology to overcome these challenges: “In recent years, the OBC industry has changed drastically, especially since disruptions during the pandemic, meaning that we have had to fundamentally change the way we do business. We realised the need for a technology partner who could develop a solution to eliminate the time-consuming manual processes that were slowing down our operations, and since implementing Awery’s software, we have seen a significant increase in efficiency”[1][2][3].
The partnership between Wings On Board and Awery Aviation Software serves as a powerful example of how technology can be leveraged to drive growth and improve efficiency in the logistics sector. As industries continue to face challenges from global disruptions, the importance of digital innovation will only grow. For companies looking to embrace digital transformation, collaborations like this offer valuable insights into the potential benefits of integrating tailored digital solutions into their operations.
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