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In today's rapidly evolving digital landscape, the importance of inclusive technology cannot be overstated. As the world becomes increasingly reliant on digital technologies, ensuring that technology access is democratized and free from barriers has become a paramount concern. Recently, MeitY Secretary S Krishnan highlighted the critical need for inclusive technology access during the celebration of Universal Acceptance Day 2025.
The digital revolution has undoubtedly transformed the way we live, work, and interact with each other. However, this transformation also risks leaving behind those who do not have equal access to technology, mainly due to barriers such as language, regionality, age, and education. Addressing these challenges and ensuring that technology is accessible to all segments of society is essential for creating a truly inclusive digital ecosystem.
Inclusion in technology access is not just a matter of equity; it is also a critical component of sustainable development and economic growth. By democratizing access to digital tools, countries can ensure that every individual has the opportunity to participate in the global digital economy, thereby enhancing overall prosperity.
Several obstacles hinder the goal of achieving inclusive technology access:
Linguistic Barriers: In countries like India, with its diverse linguistic landscape, language often acts as a significant barrier. Many digital services are designed primarily with English-speaking users in mind, leaving non-English speakers at a disadvantage.
Regional Disparities: Differences in internet infrastructure, especially between urban and rural areas, can result in unequal access to digital services.
Age-Related Gaps: Older individuals may face challenges due to a lack of familiarity with modern technology, limiting their ability to participate fully in the digital world.
Educational Divides: Access to digital literacy and education plays a crucial role in enabling individuals to use technology effectively.
To address these challenges, various initiatives are being undertaken by the Indian government, as highlighted by Secretary S Krishnan:
One key initiative involves promoting the use of Internationalized Domain Names (IDNs), which allow domains to be registered in local languages. This is facilitated through the National Internet Exchange of India (NIXI). IDNs enable users to access websites using domain names in their native languages, thereby improving accessibility and reducing language barriers.
The Bhashini project is another significant initiative aimed at enhancing multilingual support in the digital realm. Bhashini is an AI-driven language translation platform that allows users to access services in their preferred language. This platform is designed to bridge linguistic gaps by providing seamless translations across multiple languages, empowering citizens to engage with digital services more effectively.
In addition to enhancing accessibility, technology also plays a vital role in combating cybercrime by addressing information asymmetry. Secretary Krishnan emphasized that much of cybercrime exploits individuals' lack of understanding, which can be mitigated by providing information in languages people can understand.
Artificial intelligence (AI) is increasingly being integrated into various technological solutions to enhance inclusivity and sustainability. India, under the leadership of MeitY, is keen on leveraging innovation-driven AI while ensuring its responsible use. This includes incorporating AI into initiatives that improve digital literacy and accessibility, such as chatbots used in agriculture and government services.
Secretary Krishnan also underscored the importance of a multistakeholder approach in internet governance, emphasizing the need to preserve local languages and cultures while being open to global influences. This approach ensures that digital technologies are developed in a way that respects and supports diverse linguistic and cultural identities.
In conclusion, MeitY Secretary S Krishnan's emphasis on inclusive technology access highlights the urgent need to address barriers that prevent universal access to digital technologies. Initiatives like IDNs and the Bhashini project are crucial steps toward creating a more inclusive digital landscape. As the world continues to evolve digitally, it is essential that technology serves all segments of society equitably, fostering a future where digital access is truly a universal right.
By prioritizing inclusive technology access, we can ensure that the benefits of the digital age are shared by everyone, leading to a more connected and prosperous world. As India continues to play a leading role in global technology discussions, its commitment to inclusive and sustainable AI aligns with its vision of an equitable digital future for all.
